April 28, 2026 – Platte-Clay Electric Cooperative was recently recognized by Touchstone Energy® as a member cooperative that received one of the top 5 American Customer Satisfaction Index (ACSI®) scores for energy utility services among all cooperatives participating in measurement for Touchstone Energy in the first quarter of 2026. In Q1 (2026), Platte-Clay received an ACSI score of 90 on a 100-point scale.1 Platte-Clay’s score is higher when compared to publicly measured cooperative utility scores reported in the syndicated 2026 ACSI Energy Utility Study and places Platte-Clay 18 points higher than the average electric investor-owned utility score of 72, 16 points higher than the average municipal utility score of 74, as well as 13 points higher than the average cooperative utility score of 77.
Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Platte-Clay Electric Cooperative collected between 9/30/25 – 10/12/25. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
“As CEO, I’m truly honored by this high score from our members. It reflects the thoughtful strategic planning that keeps us laser-focused on delivering the safest, most reliable electric service possible, supported by the strong leadership and governance of our Board of Directors. Together with our dedicated employees and engaged members, we are united by shared values of safety, reliability, community, and trust that guide our long-term success,” said CEO David Deihl.
PCEC’s ACSI score of 90 is the highest member satisfaction score in the history of the cooperative. In 2024, PCEC received a score of 86.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Platte-Clay Electric Cooperative, collected between 9/30/2025-10/12/25. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.
