Start / Stop / Move

Use the resources below to start, stop or transfer service or to update the contact information associated with your Platte-Clay account. If you have any questions about your account, please contact our Member Service team at 816-628-3121 for assistance.

Please note: Connects and disconnects are only done Monday through Friday during regular business hours.


Start Service / New Member Application

To start service, click on Start Service Application below or download the Membership Agreement PDF and return via mail to P.O. Box 100, Kearney, MO 64060. Once your membership application has been received, a soft credit check will be done. Shortly after, a member service representative will contact you to let you know if a deposit will be required to start service.

Stop or Transfer Service

Use the link below to request to stop or transfer an existing service if you are planning to move. 24 hours advanced notice is required. Requests will be processed the next business day.

Update Account

To update your account contact information, sign in to the online billing portal. Please note that this is not the form to change account ownership, the primary name on the account, or to transfer service to another individual or business. To change account ownership, an account must be closed and opened with a different name.


View Bill History

View your billing history here.